Privacy and Cookies Policy

The data controller is Nari18 · by Richa Singh, the boutique that sells unstitched and stitched ethnic wear and offers custom stitching.

Postal address: Shop no 119-120, First Floor, SS Omnia, Sector 86, Gurugram, Haryana 122004, India.

Email: info@nari18.com. Phone / WhatsApp: +91 88264 46755.

This policy covers the website, account, checkout, style assistant, WhatsApp messages you start from the site, and purchases or fittings at the Gurugram store.

Depending on what you do, we may collect:

• Identity and contact details: name, mobile number, email, and delivery or billing address.
• Order details: products, size, fabric notes, stitching measurements you send us, returns, exchanges, and store credit.
• Payment status from our payment provider. Full card numbers are handled by the payment provider, not stored on our shop servers.
• Messages you send by email, phone, WhatsApp, or the on-site style assistant.
• Technical data: IP address, browser, device type, and pages viewed, through cookies and similar tools described below.

Account login uses a one-time code sent to your mobile number. We keep the session needed to sign you in. We do not keep the code after it is checked.

If you give us someone else’s details — for example a gift delivery address — please tell that person we will use those details only to complete that delivery.

We use personal data to:

• Create and protect your account, including mobile OTP login.
• Take payment, confirm orders, stitch to measurements you provide, ship parcels, and handle cancellations, returns, exchanges, and store credit.
• Reply to questions about fabrics, orders, the boutique, and custom stitching, including through WhatsApp and the style assistant.
• Prevent fraud and keep the website reliable.
• Understand how the site is used, so we can fix problems and improve pages.
• Send offers or product news when you have asked for them, and show ads on other sites through advertising cookies you can refuse in your browser.
• Keep records we are required to hold under Indian tax and commercial law.

The style assistant uses the text of your question, and the recent messages in that chat, only to prepare a reply about Nari18. Do not send passwords, card numbers, or identity documents in the chat.

We rely on one of these grounds under the Digital Personal Data Protection Act, 2023 and other applicable Indian law:

• Your order or account: we need the data to sell, stitch, and deliver what you asked for.
• A legal duty: tax invoices, consumer records, and requests from authorities.
• A legitimate use that a customer would reasonably expect: securing the site, answering a message you sent, and basic analytics of store pages.
• Your consent: optional marketing messages, and non-essential cookies where your browser or our tools give you a choice.

You can withdraw consent for marketing at any time. Orders already placed still need to be completed.

We share only what a provider needs to do their job:

• Payment processing (Razorpay) to take or refund a payment.
• Shipping and returns partners to pick up and deliver parcels.
• SMS or OTP providers to send login codes.
• WhatsApp, if you choose to message us there. WhatsApp’s own privacy terms then also apply.
• Hosting and cloud providers that run the website and the style assistant.
• Google (Analytics), Meta (advertising pixel), and Microsoft (Clarity) for measurement and ads, as described in the cookies section.
• Professional advisers or authorities when the law requires it, or to protect the store against fraud.

Some of these providers store data outside India. Where that happens, we share only what the service needs and expect them to protect it under their contract with us.

If the business is sold or reorganised, customer records may pass to the new operator on the same privacy terms.

We keep data only for as long as the purpose lasts:

• Account details: while the account is open, then deleted or anonymised unless a law tells us to keep a record.
• Orders, invoices, returns, and store credit: for the life of the order and for the period Indian tax and consumer law requires.
• Support and WhatsApp conversations: until the query is closed, and for a short period afterwards in case you follow up.
• Style-assistant questions: for the time needed to generate that reply. The chat on your screen stays in your browser until you leave or refresh in a way that clears it.
• Analytics and advertising identifiers: for the period set by those tools, or until you clear cookies.

You may ask us to:

• Confirm whether we hold your data and give you a copy.
• Correct inaccurate details. Registered customers can also update addresses in their account.
• Erase data we no longer need, or stop a use that is not required for an open order or a legal duty.
• Stop marketing messages.
• Raise a grievance about how we handled your data.

Email info@nari18.com with the right you want to use. We may ask you to confirm the mobile number or order id so we do not release data to the wrong person. We will respond within the time the law requires.

If you are not satisfied, you may complain to the Data Protection Board of India once the relevant rules are in force, or to any other authority that has jurisdiction.