Terms And Condition

Shipping & Delivery Policy

Domestic Shipping (Within India)

• A flat shipping fee of INR 150 is applicable, regardless of the number of items.
• Free shipping on purchases of more than three articles.
• Orders are delivered within 5–6 working days, unless otherwise specified in the product details.
• Deliveries will be made to the address provided at the time of placing the order.
• For modifications, please email info@nari18.com within 2 hours of placing the order.

Order Cancellation Policy (Domestic Orders)

• Orders can be cancelled only before they are shipped.
• To request a cancellation, email us at info@nari18.com.
• Once dispatched, shipping charges are non-refundable.
• If you cancel before shipping, the entire order amount will be refunded.

Return Policy

• If you receive a product in damaged condition or if the packaging is tampered, please refuse the package and email us at returns@nari18.com with your Order ID.
• Raise a return request within 10 days of receiving the order.
• Return shipping costs are borne by the customer. In case of self-shipping, a credit note of up to INR 150 will be provided.
• Once the product is received, a quality check will be conducted by our team.
• Refunds will be processed only for the product value (excluding shipping charges).
• Refunds will be credited to your original payment method within 7–10 working days after the returned item has passed the quality check.
• Customers can opt for a credit note instead of refund, but it cannot be encashed later.
• In case pick-up service is not available, customers need to self-ship the item.
• Customised products, sarees with fall/edging, and sale items are non-returnable.

Exchange Policy

• Exchange requests must be raised within 5 days of receiving the product by emailing returns@nari18.com.
• Approval will be sent within 48 hours if the request is accepted.
• A reverse pick-up will be arranged and a shipping label will be provided.
• Products must be unused, unwashed, with original packaging and tags intact.
• No return or exchange request will be accepted if raised after 5 days.
• Exchange is not accepted for customised products.
• Products bought during sale are non-exchangeable.
• If the replacement item is of lower value, the balance will be refunded or issued as a credit note (non-encashable).
• In case pick-up service is unavailable, self-shipping is required (with INR 150 credit note provided).

Important Notes for Returns & Exchanges

• Items must be unused and unwashed for hygiene reasons.
• Original tags and packaging must be intact.
• Sarees with fall and edging will not be accepted.
• Customised products cannot be returned or exchanged.
• Products bought during sale are non-refundable and non-exchangeable.
• Requests raised after the specified timeline will not be accepted.